Warranty
Warranty support
Where a product is sold with a manufacturer or store warranty, the applicable coverage is the coverage stated on the product page, packaging, included documentation or warranty communication supplied with the order. Warranty coverage does not replace rights that cannot legally be excluded in the customer’s jurisdiction.
What warranty normally covers
Warranty review is generally intended for defects in materials or workmanship arising during normal use within the applicable warranty period. The exact remedy may be repair, replacement, parts, technical assistance, refund or another solution permitted by the relevant warranty and law.
What may not be covered
- Normal wear, consumable parts or cosmetic changes that do not affect function.
- Accidental damage, misuse, neglect, liquid exposure or operation outside stated specifications.
- Unauthorized modification, repair, disassembly or incompatible accessories where those actions caused the problem.
- Damage caused by incorrect installation, storage, transport after delivery, power conditions or external events.
How to request warranty service
- Contact support with the order number and product name.
- Describe the issue, when it began and any troubleshooting already completed.
- Provide photos, video, serial number or diagnostic information if requested.
- Wait for return or service instructions before sending an item.
Do not ship a warranty item without instructions. Unauthorised returns can delay inspection or create avoidable shipping costs.