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Customer information

Terms

Terms governing website use, orders, pricing, payment, delivery, returns and customer responsibilities.

Information

Terms

Using the store

These terms apply to use of the website and to orders placed through the store unless more specific terms are shown for a product, service or transaction. By submitting an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

Product information and pricing

We aim to keep descriptions, images, availability and prices accurate. Errors can occur. If a material pricing, stock or product-information error affects an order, we may contact you to confirm the correct details, offer an alternative or cancel and refund the affected transaction as permitted by law.

Order acceptance

Receiving an order number or automated message confirms receipt of the order; it does not necessarily mean the order has been finally accepted. Acceptance may depend on payment confirmation, stock, fraud or compliance checks, destination restrictions and the ability to fulfil the order.

Payment, taxes and duties

You are responsible for amounts shown at checkout and any additional import duties, taxes or fees that are clearly assigned to the recipient by the delivery terms or local authorities. The available payment methods are listed on the Payment page.

Delivery

Delivery dates are estimates unless the store expressly states otherwise. Carrier, customs, weather, address errors and other events outside reasonable control can affect transit time. Risk and title transfer rules may depend on applicable law and the delivery terms for your order.

Returns, refunds and warranty

Returns are handled under the Returns page and warranty matters under the Warranty page, subject to mandatory consumer rights that apply in your jurisdiction.

Acceptable use

Do not misuse the site, attempt unauthorised access, interfere with security, submit fraudulent orders, scrape or overload protected services, or use the site in violation of applicable law.

Liability and mandatory rights

Nothing in these terms excludes rights or liabilities that cannot legally be excluded. To the extent permitted by law, remedies and liability may be limited according to the transaction, the nature of the loss and any specific product or service terms.

Changes and contact

Terms may be updated as the store, services or legal requirements change. The version shown when you place an order may be retained with transaction records where required. Contact support with questions about these terms.

01SECURE CHECKOUTProtected payment flow
02ORDER TRACKINGClear delivery updates
03CUSTOMER SUPPORTOrders and product enquiries