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Customer information

Payment

Payment methods, payment status, hosted checkout, manual payments and payment troubleshooting.

Information

Payment

Available payment methods

The checkout page only shows payment methods currently enabled for the store. Depending on configuration, these may include card payment through a hosted provider, PayPal or another wallet, or manual payment instructions.

Payment status

  • Unpaid — the order exists but payment has not yet been confirmed.
  • Paid — the store has recorded successful payment confirmation.
  • Refunded / partially refunded — funds have been returned in full or in part where supported by the store workflow.

Card and wallet payments

When a hosted payment provider is used, sensitive card credentials are normally entered on the provider’s secure interface rather than stored by this site. The store receives transaction identifiers and status information needed to match payment to the order.

Manual payments

If manual payment is available, follow the instructions shown after order creation or supplied by the store. Include the order number with the transfer or communication when requested. An order may remain unpaid until the payment is received and verified.

Payment problems

If checkout is interrupted, first check whether an order number was created and whether your payment provider shows a completed charge. Avoid repeatedly paying the same order. Contact support with the order number and provider reference if the status is unclear.

Never send full card numbers, CVV codes, account passwords or one-time authentication codes through the contact form or email.
01SECURE CHECKOUTProtected payment flow
02ORDER TRACKINGClear delivery updates
03CUSTOMER SUPPORTOrders and product enquiries