Returns

Return requests

If you need to return an item, contact support with the order number, product and reason for the request before sending anything back. Return eligibility can depend on the product category, item condition, time since delivery, hygiene or safety restrictions, customization and mandatory consumer rights.

Return condition

Unless the return concerns a defect or rights that apply regardless of condition, items should generally be returned complete, with included accessories and documentation, and in a condition suitable for inspection. Take reasonable care of items while deciding whether to keep them.

Non-returnable or restricted items

Certain customized, personalized, perishable, hygiene-sensitive, digital, clearance or otherwise restricted products may have different return rules where permitted by law. Any product-specific restriction should be disclosed before purchase.

Return shipping

Responsibility for return shipping depends on the reason for the return, the applicable policy and local law. Do not send an item to an address found on packaging without return instructions; fulfilment and return locations can be different.

Inspection and refunds

Returned items may be inspected before a refund, replacement or other remedy is approved. Approved refunds are normally sent back through the original payment method where possible. Banks and payment providers can take additional time to post the credit.

Wrong, damaged or defective items

Contact support promptly with photographs and a description if an item arrives wrong, damaged or defective. Keep the product and packaging until instructions are provided. Warranty issues may also be handled under the Warranty page.